Privacy Policy

Auberge
Effective Date: 12th January, 2026

Auberge Accommodation (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or stay at our property.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Personal Identification Information

Full name
Email address
Phone number
Home or billing address
Date of birth
Identification or passport details (where legally required)

1.2 Booking Information

Arrival and departure dates
Number of guests
Special requests
Payment details

1.3 Payment Information

Payments are processed securely through third-party payment providers. We do not store full credit card details on our servers.

1.4 Technical Information

When you use our website, we may collect:

IP address
Browser type and version
Pages visited
Cookies and tracking data

2. How We Use Your Information

We use your personal data to:

Process and manage bookings
Provide customer service and support
Confirm reservations and send booking details
Process payments
Comply with legal and regulatory obligations
Improve our website and guest experience
Send promotional offers (only if you opt-in)

3. Legal Basis for Processing

Where applicable, we process your data based on:

Performance of a contract (to complete your booking)
Legal obligations (guest registration requirements)
Legitimate business interests
Your consent (for marketing communications)

4. Sharing of Information

We may share your information with:

Payment processors
Booking platforms (if you book through a third party)
IT and website service providers
Government authorities when legally required

We do not sell or rent your personal information to third parties.

5. Data Retention

We retain personal information only for as long as necessary to:

Fulfill booking obligations
Comply with legal requirements
Resolve disputes

After this period, your information is securely deleted or anonymized.

6. Cookies

Our website may use cookies to:

Improve user experience
Analyze website traffic
Remember your preferences

You may disable cookies through your browser settings, but some website features may not function properly.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent for marketing
Lodge a complaint with a supervisory authority

To exercise your rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Auberge